Arrange a collection with UPS or take to your nearest UPS parcelshop.Attach the label to the outside of the parcel.Complete the return form sent with the item.The team will provide a special returns label to use with UPS.Contact Customer Assistance to advise you’d like to make the return.If you wish to return a heated jacket to us for a refund, please follow the below: We hope that you enjoy your heated jacket, however we understand that sometimes returns need to be made. Please ensure you register your battery to activate the warranty. Your Mophie battery has a 2-year manufacturer warranty, details can be found in the packaging with the battery. Your Mophie battery is a gift with the purchase of the Polo 11 or Glacier jackets, therefore we are unable to replace these. Other USB batteries can also be used to heat the jacket. On a full charge, the battery will last up to 10 hours on a low setting and up to 3 hours on a high setting. If you purchase more than one heated jacket, a maximum of two will be in a parcel, so you may also have more than one shipment per order. This means that if you have other products in your order, you will receive separate shipping emails enabling you to track the separate packages.
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Refer to the care tag on the Jacket or the user manual included for specific washing instructions.Īs the Jacket has a lithium battery, we will ship it separately to other items you may purchase. Please remove the battery before washing. The app will allow you to control the heat of the Jacket.
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Your phone should be within a metre of the jacket to connect to Bluetooth. The LED on the Jacket’s USB will light up to indicate it’s receiving power.
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Turn battery on and connect it to the Jacket USB. The app pairs with the Jacket using Bluetooth. To operate, please use the dedicated app, RL HEAT that can be downloaded via the App Store or Google Play. The battery should be attached using the USB attachment in the Jacket. Included with your Polo 11 or Glacier Jacket is: